Code Of Conduct

Caring for Melbourne Nanny Agency is committed to ensuring that all children not only feel safe but are safe within a caring, nurturing  environment.

This code of conduct outlines appropriate behaviours and standards for carers to follow and aims to protect children and reduce any opportunity for child abuse or harm to occur.

All carers must sign and agree to follow these standards before commencing  with the Agency so please read the following:

Carers are required to ensure that they maintain the following mandatory requirements:

  • Current and clear working with children check
  • Current First Aid – Codes: HLTAID003, HTLAID004
  • Current CPR that is updated annually – Code: HLTAID001

Acceptable behaviours and relationships with children:

  • Adhere to Caring for Melbourne Nanny Agency’s commitment to child safety and take all reasonable steps to protect children from abuse
  • Adhere to Caring for Melbourne Nanny Agency’s Child Safe Policy and all other policies
  • Maintain a safe, nurturing environment at all times
  • Ensure children’s routines are all met and followed to including regular nappy changes, meal times, bathing, sleep, and toileting
  • Role model appropriate behaviour and behave in a professional manner at all times
  • When taking children on outings, into the community, ensure vigilant supervision and maintain a safe environment at all times
  • Never allow the children out of your sight or to be cared for by anyone else other than yourself without the guardians permission i.e., no other nannies, friends or family members
  • Only transfer the children into someone else’s care if you have the guardians permission and the person provides proof of identification on arrival
  • Treat everyone with respect and dignity
  • Welcome all children, their families and carers and be inclusive
  • Promote the cultural safety, participation and empowerment of Aboriginal and Torres Strait Islander families
  • Promote the cultural safety, participation and empowerment of families with Culturally and/or linguistically diverse backgrounds
  • Have a zero tolerance towards discrimination
  • Ensure you respect boundaries and personal space of children but comfort them in an appropriate manner when necessary
  • Encourage children to express themselves
  • Give positive behaviour guidance strategies
  • Encourage and empower children to communicate their emotions
  • Promote positive, empathetic relationships
  • Encourage and assist children to make decisions for themselves and provide opportunities for independence and self regulation
  • Use everyday experiences as an opportunity for leaning i.e. recognition of colours, counting, words
  • Provide clear and reasonable limits so that children know what is expected of them and follow through to help them abide by the limits
  • Provide positive feedback and focus on children’s strengths and achievements and build on their abilities
  • Be understanding and supportive – acknowledge and listen to children and when required act on their behalf
  • Never physically discipline or handle a child roughly, speak to them in a demeaning or aggressive manner.
  • Report any allegations of child abuse or safety concerns to the child safety officer – Natasha De Carro
  • Take appropriate steps and action to inform  relevant authorities when cases of child abuse are suspected by following the  step by step guide to making a report to child protection or Child First
  • Respect privacy rights of the child and family and only share children’s personal or medical information with people who are required to know

Unacceptable behaviours:

  • The use of physical punishment by carer’s as a behaviour guidance strategy
  • The use of isolation, humiliation, intimidation or negative labelling
  • Discriminate on the basis of disability, age, gender, race, culture, vulnerability, sexuality or ethnicity
  • Treat a child unfavourably due to their disability, age, gender, race, culture, vulnerability, sexuality or ethnicity
  • Ignore or disregard any concerns, suspicions or disclosures of child abuse
  • Seek to use children in a way that meets the needs of adults
  • Exhibit behaviours with children which may be seen as unnecessary physical contact or engage in physical rough games
  • Do things for a child of a personal nature that they can do themselves i.e. – toileting or changing clothes. (Encourage children’s self help skills at age appropriate stages)
  • Ignore behaviour by other adults that can be seen as inappropriate
  • Have unauthorised contact with children online or by telephone
  • Exchange personal information such as phone numbers, address, social networking site or email address with children
  • Share photographs or details about children on social media without the clear consent of the family
  • Take photographs without written consent
  • Use inappropriate behaviour when in the presence of children or families
  • Work under the influence of alcohol or illicit drugs

Caring for Melbourne Nanny Agency’s requirements:

  • If the carer cancels 12hrs before the commencement of the shift that they are  liable for the cost of the booking fee and will pay this within 24hrs of cancelling the shift.
  • If a carer fails to arrive to an agreed booking without notifying the agency, understand that they will be instantly dismissed from the company with no refund of  insurance cover.
  • All Bookings need to be made through the agency and it is the carer’s responsibility to notify the agency of any changes
  • Failure to arrange bookings through the agency will result in the client legally being required to pay a placement fee and the carer will be instantly dismissed
  • Carer’s understand that they need to gain permission to take children on outings
  • Carer’s understand that they need to gain permission to take children in their own car
  • It is the carer’s responsibility to ensure the child is restrained correctly.
  • If the client gives permission to take children on outings, that the carer understands that they are  not to take children to their own house without written consent and that this needs to be discussed with the agency prior to occurring
  • It is the carer’s responsibility to inform the Department of Justice within 14 days that they are  working for Caring for Melbourne Nanny Agency and provide them with the following details.  This is a legal requirement  so please do ASAP